Returns & Exchanges
Due to the perishable nature of our alcohol-infused ice cream, we are unable to accept physical returns. If your order arrives melted or damaged, please contact us within 24 hours of delivery for a replacement or refund.
Inspect Your Delivery
Immediately upon arrival, check your package for any signs of thawing or damage to the dry ice packaging.
Capture Documentation
Take clear photos of the shipping box, the damaged pints, and the packing slip to help us process your claim.
Contact Customer Support
Email our team at [email protected] with your order number and the photos of your damaged shipment.
Resolution Process
Our team will review your request within 48 hours to issue a full refund to your original payment method or ship a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing